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Hotel automation

The main automation module of the SERVIO HMS hotel. A software web-module that allows you to implement effective automation of hotel business enterprises, as well as to combine all technical processes in a single information environment.

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The main automation module of the SERVIO HMS hotel

A software web-module that allows you to implement effective automation of hotel business enterprises, as well as to combine all technical processes in a single information environment.

  • Automation of the entire process of customer service – from booking to check-out
  • Intelligent module for managing the number fund
  • Maintaining a detailed client card and questionnaire
  • Work with sales channels
  • Flexible settings of price lists and special tariffs, quotas
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Presentation
(PDF)

The hotel management process automation module SERVIO HMS ensures the cooperation of all hotel services in order to provide comprehensive service to the guests of your hotel. The system provides an opportunity to establish individual rights of users, which in turn allows to achieve a clear demarcation of the functions of employees. When integrating with other systems, such as restaurant management or accounting software, the SERVIO HMS software module acts as the master element, collecting all data flows and managing all processes.

Suitable for:

  • Hotel complexes
  • Network enterprises
  • Boarding houses
  • sanatoriums
  • Mini-hotels
  • Small hostels

Functional capabilities:

  • Booking rooms (individual and group)
  • Settlements of guests and groups of guests
  • Accumulated additional services, calculation and eviction of guests and groups of guestsWork with the number fund
  • Management of questionnaires of clients, groups and storage of visitor history
  • Maintenance of price lists, special calendar. tariffs with conditions (dynamic, seasons, days of the week)
  • Management of counterparties and their contracts, commission agents
  • Events
  • Maid service
  • Vouchers
  • Task manager (CRM), transfers, work with guests, bureau of finds
  • Inventory rental
  • Work with accounting documents, data synchronization
  • Search by any parameters
  • The internal service has been notified
  • Statistics and obtaining the most diverse reports

Advantages:

  • available web interface
  • multilingual interface
  • efficiency of the hotel management system in a single interface
  • the hint system facilitates the use of the system and reduces the number of possible errors
  • thanks to the intelligent distribution of number loading, uneven wear is excluded
  • flexible setting of access rights minimizes the “human factor”
  • integration with other systems ensures the complexity of automation, obtaining the most efficient system

For network projects:

  • Unified database of clients
  • Access from anywhere in the world
  • Construction of a single sales and booking department
  • Savings on technical means in local hotels
  • Consolidated reporting
  • Delimitation of access rights in the context of hotels

SERVIO Reservation module

Booking module for the site. The software module is installed on the hotel’s website and allows customers to choose the desired room on a given date. SERVIO Reservation guarantees the convenience of booking and the possibility of paying for rooms using a bank card. Using the module simplifies the booking procedure and provides customers with a convenient online tool.

  • Requests for room reservations are made online
  • No risk of overbooking
  • The booking module can be integrated into any site
  • The possibility of selecting a room for several hotels, if a single site is used for all of them
  • Waiting list – if there are no free rooms on the given dates, you can get in line
Order
a calculation Try
the Demo Version

Presentation
(PDF)

Fits:

  • For hotels, regardless of type and size
  • Hotel chains
  • Companies for renting cottages or apartments
  • To hostels

Functional capabilities:

  • Modern design with an intuitive interface
  • The ability to quickly select the desired number on the specified dates
  • Adapts to all sites, has a mobile version
  • Making online payments
  • The possibility of choosing from several tariffs, product packages and additional hotel services, and as a result – an increase in the number of reservations
  • The presence of a text description and photos, motivating to book a room
  • Personal account of the guest
  • Using promo codes
  • Support for Google Hotel Ads, which will increase the number of direct bookings.

For the convenience of customers and to reach a larger number of potential guests, we suggest placing a link to the SERVIO Reservation online booking module in social networks, in direct mailings via messengers and e-mail.

Connect the reservation module to SERVIO HMS
When integrating the SERVIO Reservation module with the Servio HMS automation program, all data on numbers and their costs are synchronized. Users immediately see available rooms for the selected reservation period. Due to the instant transfer of information between modules, the problem of double booking is completely eliminated.

Why should you connect Google Hotel ADS?
Speeds up the room reservation process – customers can book a hotel right away in Google search and Google maps.
For hoteliers, this service eliminates the cost of clicks that do not lead to successful bookings.
Payment is made only upon confirmation of the reservation.

Channel Manager yieldPlanet

A software tool for automating sales management in hotels on connected online sales channels of OTAs (booking.com, expedia, etc.).

  • Automatic synchronization with PMS SERVIO HMS
  • More than 400 channels can be connected
  • Ability to work without PMS
  • Individual settings
  • Maintenance of a special price list for each sales channel
Order
a calculation Try
the Demo Version

The hotel management process automation module SERVIO HMS ensures the cooperation of all hotel services in order to provide comprehensive service to the guests of your hotel. The system provides an opportunity to establish individual rights of users, which in turn allows to achieve a clear demarcation of the functions of employees. When integrating with other systems, such as restaurant management or accounting software, the SERVIO HMS software module acts as the master element, collecting all data flows and managing all processes.

Suitable for:

  • Hotel complexes
  • Network enterprises
  • Boarding houses
  • sanatoriums
  • Mini-hotels
  • Small hostels

Functional capabilities:

  • Booking rooms (individual and group)
  • Settlements of guests and groups of guests
  • Accumulated additional services, calculation and eviction of guests and groups of guestsWork with the number fund
  • Management of questionnaires of clients, groups and storage of visitor history
  • Maintenance of price lists, special calendar. tariffs with conditions (dynamic, seasons, days of the week)
  • Management of counterparties and their contracts, commission agents
  • Events
  • Maid service
  • Vouchers
  • Task manager (CRM), transfers, work with guests, bureau of finds
  • Inventory rental
  • Work with accounting documents, data synchronization
  • Search by any parameters
  • The internal service has been notified
  • Statistics and obtaining the most diverse reports

Advantages:

  • available web interface
  • multilingual interface
  • efficiency of the hotel management system in a single interface
  • the hint system facilitates the use of the system and reduces the number of possible errors
  • thanks to the intelligent distribution of number loading, uneven wear is excluded
  • flexible setting of access rights minimizes the “human factor”
  • integration with other systems ensures the complexity of automation, obtaining the most efficient system

For network projects:

  • Unified database of clients
  • Access from anywhere in the world
  • Construction of a single sales and booking department
  • Savings on technical means in local hotels
  • Consolidated reporting
  • Delimitation of access rights in the context of hotels

Site for the hotel SERVIO WebSite

A site for a hotel that guarantees quick filling, adaptability to hotel services, sales control with a built-in online sales module.

  • Easy adaptation to a specific hotel
  • Pre-built online booking module
  • There is no need to pay an additional commission for booking from third-party portals
  • Saving time when starting a new project
  • Savings on creating a site from scratch and hosting
Order
a calculation Try
the Demo Version

Using a standard website for hotels Servio WEB will allow:

  • Quickly get an information portal for the hotel with a built-in automation module
  • Don’t waste time creating a site and start selling numbers right away
  • Save on commissions when selling through third-party sites or portals
  • Do not spend resources (human, financial) on learning Internet technologies, but fully concentrate on the main activity

The Servio WEB site can be deployed literally in 2-3 days. You will receive a personal administrative panel to manage the site and its content.

SERVIO preCheckIn self-service module

An additional module to the SERVIO HMS PMS system allows the hotel client to enter his personal data (passport, contact information) in the web form before check-in according to the previously created reservation. Your guests with a pre-filled questionnaire will be able to quickly go through the check-in procedure, and the workload on the reception administrators will decrease.

  • Transfer by the link from the booking confirmation letter or by using the sent QR or QR code
  • A simple and clear web form
  • Allows you to speed up the settlement procedure and reduce the number of errors when filling out questionnaire information
Order
a calculation Try
the Demo Version

For whom SERVIO preCheckIn will be useful:

For hotel chains, hostels with a sufficiently large number of rooms, or housing rental companies that want to automate the guest check-in procedure as much as possible.

Using the self-service functionality will reduce customer service time at the hotel desk, reduce the waiting time of guests at the hotel and raise the level of service of your hotel.

Hotel Matrix software module

Allows you to analyze the market, compare the indicators of your hotel with the indicators of competitors and, based on the received data, determine the hotel’s development strategy.

  • Focus on the real demand on the market
  • Evaluate the success of your pricing strategy
  • Analyze the indicators of your hotel in terms of the market
  • Compare the indicators of your own hotel with the competitive group, which is determined independently, based on the location, star rating and other indicators
  • To build the most effective tariff network and always be competitive

Servio Mobile Statistics app

The application allows you to receive statistics of your company’s work. Key indicators are now always with you in real time. From the main indicators: for the hotel – loading, income, for the restaurant – income, winnings on accounts, average check per guest, etc. The module is ideal for business owners and managers.

  • The presence of a digest is the main indicator of both hotel and restaurant areas
  • View other operational indicators
  • Distribution of access rights
  • Comparison of indicators for the period
  • The possibility of a network version is a single application with a simultaneous output of indicators for each individual enterprise of the network

Maid bot for Viber Servio KeeperBot

This simple bot allows you to organize and speed up the procedure of transferring room cleaning tasks to maids from the SERVIO HMS PMS system. The maid, upon completion of the task, indicates it in the log and the number is automatically removed from cleaning in the PMS system.

  • a quick note about cleaning in the PM system
  • set up control over the return of tableware after service in the rooms
  • control cleaning speeds

Program for cafe, restaurant SERVIO POS

The SERVIO POS program is the main multi-functional tool, specially developed for the automation of cafes, bars and restaurants, the purpose of which is to optimize the management of the food business for maximum profit.

The software product SERVIO POS can be easily adjusted to the requirements of a specific institution – a cafe at a hotel or a large restaurant.

It has a modular structure.

  • simple and convenient interface
  • work with orders – creation, processing, closing
  • function of division, transfer of accounts
  • presence of modifiers
  • setting up work with different types of payments (cash, non-cash, bank card, etc.)

The administrator’s place is SERVIO WorkDesk

The workplace for the system administrator has a web interface.
  • The workplace for the system administrator has a web interface.
  • setting up business processes at the enterprise
  • setting up the equipment
  • setting menus and schedules
  • setting up additional functionality and integrations
  • control of personnel work
  • accounting of working hours
Account location – SERVIO POS BackOffice
The accountant’s workplace under the web is installed as an extension of the SERVIO WorkDesk module
  • keeping warehouse records – calculation cards, arrival, departure, inventory
  • financial accounting – P&L, ABC analysis
Loyalty system administrator position – SERVIO Loyalty
The loyalty program administrators workplace is installed as an extension of the SERVIO WorkDesk module.
  • maintenance of terms and programs, loyalty system: discount, bonuses, certificates, promotions
  • loyalty app
  • loyalty viber bot
Cook’s place – SERVIO OrderMonitor
The workplace of cooks, sous chef and chef has a web interface. Installed on kitchen terminals or tablets, TV panels or ordering terminals.
  • queues of orders – new, in processing, ready, on delivery
  • control of cooking timings
  • notification of the readiness of orders on the waiter’s mobile device or TV panel
Module for SPA SERVIO Planner
The SERVIO Planner program was created for quick and effective planning of procedures in sanatoriums, boarding houses, and SPA centers. The module is equipped with all the necessary set of tools for convenient registration of clients, planning of procedures taking into account the occupancy of offices or places of service provision and the availability of specialists, maintaining guest questionnaires with electronic documents attached to them, tracking the history of changes in certain indicators, the appointment of certain procedures.
  • Customer record
  • Planning of procedures taking into account the workload of places of service provision and specialists
  • Convenient distribution of procedures (manual or automatic)
  • Detailed guest questionnaire
  • Planning the work schedule of specialists taking into account breaks
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    Catalog of integrations
    Інтеграція з ченнел менеджерами
    За допомогою Channel Manager Ви керуєте всіма даними у своїй PMS системі, та оновлення інформації відбувається автоматично.
    Інтеграція з замковими системами
    Інтеграція можлива з системами електронних замків: Vingcard, Salto, Kaba Soflok, Onity, Inhova, Tesa, BeTech, Omnitec, Hotek, Orbita, Primotec.
    Інтеграція з пРРО та РРО
    За допомогою інтеграції з програмним РРО можна відправляти дані в податкову та не турбуватися про штрафи.
    Інтеграція зі сканером паспортів
    Підключення сканера дозволить швидко отримати паспортні дані з документа та внести їх у відповідні поля картки клієнта.
       
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